Software error leads to inaccurately low sewer bills
NORTH LIBERTY– Due to a software error, North Liberty water and wastewater customers were sent inaccurate bills for June. For the average customer, the difference is between $15 to $22.
The software error, discovered by city staff on Monday, caused customers to be billed for only the minimum wastewater use, regardless of actual use. The error occurred when the software vendor failed to correctly input a rate table. City staff worked with the software vendor to correct the error and will spot check July bills for accuracy.
Limitations of the billing software prevent the difference from being simply rolled into next month’s bills. Customers who have already paid will receive new bills noting the balance owed. Customers who have yet to pay will receive new bills for the total owed. Outstanding balances are due July 20. Customers who take advantage of direct withdrawal will have the correct amount debited from their account on the normal day.
Customers with questions about their bills can call (319) 626-5700.